This matrix provides a clear, consistent guide to potential charges should a vehicle be returned with damage beyond normal wear and tear. It is designed to ensure every customer knows exactly how repair costs are assessed and calculated, promoting trust and confidence in our process.
Each cost outlined reflects the typical market rate for parts, materials, and labour required to return a vehicle to its pre-rental condition. The matrix includes a wide range of repair categories, such as paintwork scratches, dents, interior damage, wheel and tyre repairs, glass and windscreen replacements, and missing or damaged accessories. All charges are regularly reviewed to remain fair, transparent, and reflective of current repair standards.
We understand that incidents can happen during a rental period, and our approach is always to be reasonable and professional. Should damage be identified when a vehicle is returned, our trained assessors will carry out a fair inspection, supported by photographic evidence, before any charges are applied.
Our priority is to ensure our customers are fully informed and treated fairly at every stage of their rental experience. Please see below our current compensation price list for all damage exceeding the BVRLA return standards.
Damage Description |
Cost |
|---|---|
| Alloy wheels | £125.00 |
| Painted bumper scratched | £260.00 |
| Painted bumper dented | £325.00 |
| Side panel scratched/no blend | £260.00 |
| Side panel dented/no blend | £325.00 |
| Colour match/blending panels if required | £90.00 |
| Bonnet/roof/bootlid chipped or scratched | £325.00 |
| Bonnet/roof/bootlid dented | £425.00 |
All prices listed exclude VAT.
If a vehicle sustains damage that requires immediate repair or replacement parts, an estimate will be provided within your Change of Condition Email. This ensures full transparency and allows you to review all associated costs clearly.
Examples include, but are not limited to, windscreen damage, tyre replacements, broken or missing trims, significant bodywork damage, or previous substandard repairs. Our team will assess each case promptly and fairly, ensuring any costs reflect genuine repair requirements in line with industry standards.
